Better Telephoning

This seminar provides training in planning and preparation of business calls, language for opening and closing calls, taking messages, dealing with difficult calls, to facilitate effective, professional telephoning

Dealing with a wide range of business situations, participants will engage in a variety of role-playing activities designed to develop telephoning skills, effective call-structuring and communication expertise.

This seminar focuses on training English language skills for telephoning.

 Seminar contents:

• planning and preparing authentic telephone calls
• opening calls effectively – introducing yourself
• explaining the purpose of your call
• essential vocabulary for all aspects of telephoning
• developing a polite and efficient telephone manner
• role-plays of authentic telephone calls
• giving information in a structured manner on the telephone
• taking messages
• listening to others actively and effectively
• listening comprehension for unfamiliar accents
• making arrangements and appointments
• making enquiries
• handling complaints
• dealing with aggressive or difficult callers
• effective closing of calls

in order to facilitate effective, professional telephoning in English.

Upon successful completion of this seminar, students receive a Finer English Certificate in Telephoning Skills.

Better Presentations | Better Meetings | Better Telephoning | Better Negotiating | Better Discussions | Better Secretarial Assistance

Beginners' English Skills | Basic English Skills | Building a Relationship | Correspondence Workshop